Process for Custom Orders

Step 1: Please read over the Customer Agreement that is listed below. Then, fill in all your information and upload a full body photo of yourself or the client. Once submitted, we will contact you to schedule a FREE consultation. Please allow at least 24 hours for a response from our office.

Step 2: During consultation, we will go over design ideas, style, fabrics, budget, and get your measurements. Please have a measuring tape ready.

Step 3: A design will be sketched along with an itemized quote. Changes can be made to the design. If changes are requested, a second sketch will be made and quote will be adjusted. Once the sketch is finalized, an invoice for your deposit will be submitted to you and we will schedule your first fitting.

Step 4: During the first fitting, we will make any adjustments to make sure the fit is perfect.

Step 5: After final fitting the finished design will be ready for pickup/shipping. 

Design must be paid in full before pickup/shipping.

Customer Agreement

 

Thank you for choosing Ronica Marie Couture for your special occasion needs. We are confident you will be pleased with the workmanship and quality of our designs. We are excited and more than happy to assist you in any way that we can. In order to process your order and begin production, we need you to understand, agree, and sign off on the following:

 

Measurements: It is imperative that the measurements are taken in the proper order for the custom design to fit the client perfectly. RMC will collect measurements after the signing of the contract. If the client is not from Houston, a chart will be emailed to the client and he/she must get the measurements. If measurements are not taken properly, RMC is not responsible for merchandise not fitting. Prior to shipping, pictures of the garment and the measurements will be submitted via email to confirm that the measurements match.  Please note that RMC will do their best to follow exact measurements, but final fit of the design may be off if there aren’t any fittings before final product is finished.

 

Fittings and Alterations: Alterations are included in the total amount. Fittings are sometimes necessary to ensure a perfect fit. After signing of the contract, please set up a time and date with RMC for your first fitting. If you require additional alterations due to weight loss, weight gain, etc.., you will be responsible to pay additional alterations charges associated with re-sizing. During fittings, changes can be made to make sure fitting is right. If the client makes extreme changes, for example where more fabric must be purchased, the client will be responsible to pay for the cost difference in fabric and labor.

 

Payment:  A deposit of 50% of the total amount is due after signing the contract. The remaining balance is due in full before pickup or shipping. RMC accepts all major credit/debit cards and cash. Payments made through PayPal using email address Ronica_j@yahoo.com. Payments can also be processed through cash app or Venmo. RMC does not take checks. If the design is to be shipped, the client is responsible for shipping and handling charges. The Shipping and handling charges will be added to the remaining balance after the custom garment is complete since shipping charges are tailored to the weight and size of the design purchased. Details will be included in the invoice notes.

 

Cancellations, Refunds, and/or Exchanges: ALL SALES ARE FINAL. Since all orders are made to order, RMC cannot accept returns, exchanges or transfers. Deposits are non-refundable and non-transferrable. Insurance is added to all items shipped to cover the client in case of damage during transit. Orders may be canceled up to 24 hours after the order is originally placed and in so doing incur a cancellation fee of $50.00. Rushed orders cannot be canceled at any time. The deposit will be forfeited if not canceled within 24 hours after placing an order for any canceled order.

 

Merchandise Inspection by Pickup or Shipping: If you are picking up your merchandise, it will be inspected by Ronica and you. After client leaves RMC premises, RMC is not responsible for any damages or defect claims. It is highly recommended for the client to pick up custom design. If someone else is picking up your merchandise, then it will be inspected with Ronica and the person that you send. Once your representative leaves the premises, RMC is not responsible for any damages or defect claims.

If the merchandise is being shipped to the client, it is highly recommended that the client tries on the merchandise as soon as it is received. The client has 24 hours to report any damages or defect claims via email. Prior to shipping, RMC will submit pictures of the merchandise to the client to confirm design and measurements.

 

Lead Time/Rush Orders: The estimated lead-time of your order is between 2-3 weeks; beginning when full deposit has been received. We can provide rush orders, but this depends entirely on our production schedule. All rush orders must first be approved, prior to ordering. Rush Orders will carry an expedited fee, cost will vary depending on how soon client needs the order. We recommend the customer pays for Next Day Courier to recipient’s address to assure faster delivery, otherwise, the order will be couriered standard ground, if designs cannot be collected from RMC.

 

Please Note: If your address, phone number, and/or email changes, it is your responsibility to update your account with RMC office so that we may contact you regarding your order.

 

 

 

 

 

You must agree to the following before ordering:

  • By submitting payment, I agree to all shop policies available here and online.

  • I understand that each dress is custom made by the measurements I provide.

  • The gowns are handmade, not mass-produced, slight variations are expected.

  • If I do not provide a signed copy of the contract, my payment is my formal agreement to the contract.

  • If the contract is breached/canceled, I acknowledge and understand that I cannot receive a refund for my deposit as this money goes toward fabrics, supplies, materials and pattern making and I have no claim to them.

  • I understand that no design or sketch services will be provided to me until my payment or an initial deposit has been placed.

  • I agree to have my full balance paid in full before my dress is collected or couriered including courier fee.

  • I understand that the average design takes 2-3 weeks to produce after finalizing design and fabric options (unless a rush fee has been paid).

  • I understand that there may be shade variations in color choices due to computer monitor differences and availability in fabric required.

  • I understand that my deposit secures my spot on the creation schedule and the date of completion is determined by RMC.

  • I understand and agree that I may need alterations to my dress in order to get the exact look/fit that I want to achieve and that all alterations are MY responsibility after the dress has been taken from RMC premises.

  • I understand that RMC has the rights of ownership to the photos taken in the RMC studio and by signing this you are giving consent for RMC to publish the photos on any RMC social media platform.

  • I understand that I cannot change my measurements, design, or fabric once my pattern has been started.

  • I understand that I cannot change my design or fabric once the deposit has been paid and design has been confirmed after 24 hours.

  • Any information requested in order to successfully complete my design not provided in a timely manner reflects the timeline of my design completion and is MY fault if not provided.

  • I have a right to request references and contact information for references.

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